2008-03-10_GENERAL DOCUMENTS - M1977247

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ACZ Laboratories, Inc. August 10, 2007 Quality Assurance Plan Version 12 SOPAD018.08.07.12 Page 22 of 96 4.5 Production Supervisor Each Production Supervisor is a full-time employee who reports to the Production Manager and exercises day- to-day oversight of laboratory operations for their specific area(s) of expertise. Each supervisor must be familiar with the test methods and related theory and instrumentation, as well as the assessment of results. In addition to monitoring the standards of performance, validity of all analyses, and quality of all data generated in their respective department(s), each supervisor is also responsible for ensuring that a new analyst has successfully completed all training requirements and is adequately prepared to commence work on client samples. Additional responsibilities are described in FRMAD060. If any supervisor is absent for more than 15 consecutive calendar days then another full-time staff member meeting the required qualifications will be assigned to perform the supervisor's duties. Required Qualifications for a Production Supervisor: 1) Chemical analyses (Organics & Metals): BS or BA in chemical, environmental, biological sciences, physical sciences or engineering, with a minimum of 24 college semester credit hours in chemistry and at least two (2) years of experience in the environmental analysis of representative inorganic and organic analytes for the which the laboratory seeks or maintains accreditation. A masters or doctoral degree in one of the above disciplines may be substituted for one (1) year of experience. 2) Inorganic Chemical analyses (other than Metals): At least an earned associate's degree in the chemical, ' physical, or environmental sciences, or two (2) years of equivalent and successful college education, with a minimum of 16 college semester credit hours in chemistry and at least two (2) years of experience performing such analyses. 3) Radiological analyses: BS or BA in chemistry, physics, or engineering, with at least 24 college semester credit hours in chemistry and at least two (2) years of experience in the radiological analyses of environmental samples. A masters or doctoral degree may be substituted for one (1) year of experience. 4.6 Business Development Manager ACZ's Business Development Manager reports directly to the President and supervises all Client Service Representatives, each of who conducts marketing and sales efforts on behalf of ACZ with potential, new and existing clientele, and develops and maintains long-term relationships with customers by working with Project Managers when necessary. Additional responsibilities of the Business Development Manager are described in FRMAD060. ACZ's Client Service staff is authorized to review all contractual agreements with clients, review all proposals and develop price quotations for routine and non-routine analytical projects. 4.7 Project Manager (PM) The Senior Project Manager reports directly to the President and is responsible for overseeing the PM department. Additional responsibilities of the Senior PM are described in FRMAD060. Each Project Manager serves as the primary laboratory contact for each ACZ client, handles all client service requests, and investigates and resolves ' any problem brought to ACZ's attention by the customer. In order to provide consistency, each PM is assigned a list of clients, and it is the primary responsibility of each PM to ensure all of their client project needs are managed on a day-to-day basis and met in a timely manner and that all data submitted to the client is of high quality. All PMs work directly with the Production Manager and Production Supervisors regarding client data issues (due dates, hold times, retests, data quality, etc.), with Document Control regarding client reports and with the QA/QC department regarding data quality questions or concerns. 2773 Downhill Drive 970-879-6590 Steamboat Springs, CO 80487 www.acz.com