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Metropolitan Water Supply Investigation Proposal Hydrosphere, Inc. Septmber J7, 1993 Page 30 COORDINATION Meetings With Technical Steering Committee and Project Management Team The Project Manager would meet with the Project Management Team on a regular basis to address ongoing management issues including decision making, scheduling Project scope management issues. The Project Management Team would also be involved in TSC meetings. TSC will playa key role in the Project by acting as a technical information resource and a "collaborative forum" for the generating and testing of water supply options and critical technical issues. TSC will also meet on a regular basis to monitor progress on various aspects of the Project. Regular meetings at approximately monthly intervals are anticipated in the cost and schedule of this Proposal. Additional meetings would also occur specific to the conduct of various tasks. In order to ensure clear communications and reporting between the Contractors, the Project Management Team and TSC, it is recommended that a single State Project Leader and a TSC chairperson be designated. Progress Reporting and Task-Related Technical Memoranda This proposal includes a protocol of regular progress reporting the Project Management Team and TSC via monthly progress report memoranda and task-specific reporting memoranda. QUALITY ASSURANCE Hydrosphere's Overall Quality Assurance Approach The key to quality assurance is the early detection of problems. For this to occur, all individuals involved in the work effort must understand both the overall study objectives and the specific requirements of their own study tasks and sub-tasks. In addition, individuals at all levels must be encouraged to point out (rather than conceal) problems and be given well- defined and supportive channels of communication to express their concerns. It is Hydrosphere's general policy to provide briefings to project team members on overall project objectives and to educate team members on the inter-relationships of project tasks. Regular project team meetings are held to review progress and schedules and to identify potential problem areas. All team members are encouraged to participate in trouble-shooting and to suggest methods for resolution of problems and conflicts. In addition, regular meetings of project managers are used as a venue for brainstorming solutions to management problems. These general practices are supported by a corporate Policy and Procedures Manual, by corporate financial support of individual professional development efforts, by the assignment of an independent document reviewer for each project, by the use of formal software and dataset development protocols, and by regular surveys of client satisfaction.