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VI. Quality and Schedule Control A. Quality Control ICON has embraced the philosophy of Total Quality Management (TQM) which focuses on anticipating and preventing problems, rather than merely reacting to them. Our TQM Program is client- and product-focused, and is an established part of our corporate culture. ICON has not only developed strong quality assurance and quality control (QA/QC) procedures, but we have integrated quality into our corporate culture through the implementation of strict review procedures. This evolution has reduced the necessity to correct work, and ensures timely and efficient completion of all tasks and subtasks. Our Quality Assurance Program provides: . Uniformity of services for frequently performed tasks . Continuity throughout a project so that the work progresses as an organized, planned sequence of events · Controls within a project achieved through the adherence to uniform practices and specific controls in response to the project's requirements . Fulfillment of pertinent regulatory requirem(~nts The quality of our professional services is a direct result of our efforts to integrate TQM into the day-to-day operations of our firms. Our QNQC procedures reduce the necessity to correct work and ensure timely and efficient completion of all tasks. While operating within established guidelines, QA and QC procedures at ICON remain flexible so they can be tailored to fulfill the needs of individual clients and projects. The following management control functions which are discussed in greater detail throughout this submittal will be implemented, as appropriate, for this project: Project Management Fun ./ Contract Completion ./ Technical Review of Work P ./ Editorial Review of Work Pr ./ Maintenance of Schedule an ./ Progress Monitoring and Rei ./ Subcontractor Contract Man ./ Quality Control and Assuran roduct oduct d Budget Jorting agement ce Contract Completion: Defining small individual tasks broken out from the overall contract is the key to successful completion of any contract. The teanl has applicable experience in assisting the CWCB in defining scope, preparing cost estimates, and conducting technical tasks. Our contract management process and large, highly-trained staff will allow for the simultaneous execution of several tasks in multiple disciplines. 21