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<br />Table of Contents <br /> <br />Overview <br /> <br />iv <br /> <br />Map of Service Area <br /> <br />v <br /> <br />Background <br /> <br />Anticipated Savings <br />Single Family Residential Customers <br />Multi-family Residential Customers <br />Commercial and Industrial Customers <br />Government (Public Sector) Customers <br /> <br />3 <br />4 <br />6 <br />7 <br />8 <br /> <br />Infrastructure Programs <br /> <br />9 <br /> <br />Pilot Projects and Performance Contracting <br /> <br />10 <br /> <br />Reuse <br /> <br />10 <br /> <br />Monitoring and Evaluation <br /> <br />11 <br /> <br />Conservation and Water Rates/Charges <br /> <br />12 <br /> <br />New Distributor Contracts <br /> <br />13 <br /> <br />Summary <br /> <br />13 <br /> <br />1 <br /> <br />iii <br />