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<br />the Town will have automatic meter reading (AMR) installed for all the <br />water meters this year. One of the many benefits of AMR is it would <br />facilitate a change in the frequency of water billing if the Town desired <br />such a change. Another benefit will be the ability to monitor to the nearest <br />gallon a customer with a leak downstream of the meter or with a high <br />water bill complaint We will be able to report to the customer the <br />verification of a leak and the amount of leakage on the same day without <br />going inside the building. <br /> <br />Cost Benefit: The Town spent about $20,000 for a consultant to do the <br />water rate study in 2001. The monetary incentive to save water has paid <br />off with water savings and reduced costs for the customer and repaired <br />leaks for the Town. The benefit of AMR will pay the Town back in the <br />next one or two decades with reduced worker compensation claims from <br />meter reader injuries, with reduced staff increases for more technicians as <br />more meters are added, and with quicker customer leak repairs due to real <br />time monitoring capability. <br /> <br />8. Regulatory measures <br /> <br />In 2002 and 2003 the Town adopted a drought water restrictions resolution <br />and ordinance. It is a phased approach based on decreasing river inflow to <br />the Tarn reservoir by first asking for voluntary compliance in any year and <br />then requiring mandatory restrictions as the inflow reaches certain levels. <br /> <br />Cost Benefit: No cost to the Town. It prepares the customer well in <br />advance of mandatory restrictions during a drought <br /> <br />9. Incentives to implement water use efficiency techniques <br /> <br />As mentioned previously there are incentives found in the water ordinance <br />which include reduced tap fees for car washes with recirculating systems, <br />and reduced or eliminated excess fees by fixing inside leaks, by installing <br />efficient fixtures, by practicing efficient irrigation, and by installing <br />efficient irrigation systems. Also as mentioned the Planning Department is <br />proposing a xeriscape incentive for positive development points. <br /> <br />Cost Benefit: No Cost to the Town. The Town adopted incentives pay the <br />customer back in savings on the water bill. <br /> <br />2.4 Customer Classes <br /> <br />The Town currently serves about 3600 customers. About 94% of the customers are <br />residential (single family, condo, apartment, town home, etc.), about 5% are commercial <br />or non-residential (restaurant, retail, office, warehouse, and other), and 1 % is government <br />