8125

• UCREFRP Catalog Number: 8125
• Author: Moore, C. W.
• Title: Editor
• USFW Year: Series
• USFW - Doc Type: 1986
• Copyright Material: YES

32 The Mediation Process
Figure 4. Twelve Stages of Mediator Moves and Critical Situations
to Be Handled.
Stage I: Initial Contacts with the Disputing Parties
• Making initial contacts with the parties
• Building credibility
• Promoting rapport
• Educating the parties about the process
• Increasing commitment to the procedure
Stage 2: Selecting a Strategy to Guide Mediation
• Assisting the parties to assess various approaches
to conflict management and resolution
• Assisting the parties to select an approach
• Coordinating the approaches of the parties
Stage 3: Collecting and Analyzing Background Information
• Collecting and analyzing relevant data about the people,
dynamics, and substance of a conflict
• Verifying accuracy of data
• Minimizing the impact of inaccurate or unavailable data

Stage 4: Designing a Detailed Plan for Mediation
• Identifying strategies and consequent noncontingent moves that
will enable the parties to move toward agreement
• Identifying contingent moves to respond to situations peculiar
to the specific conflict

Stage 5: Building Trust and Cooperation
• Preparing disputants psychologically Wparticipate in
negotiations on substantive issues
• Handling strong emotions
• Checking perceptions and minimizing effects of stereotypes
• Building recognition of the legitimacy of the parties and issues
• Building trust
• Clarifying communications

Stage 6: Beginning the Mediation Session
• Opening negotiation between [he parties
• Establishing an open and positive [one
• Establishing ground rules and behavioral guidelines
• Assisting the parties in venting emotions
• Delimiting topic areas and issues for discussion
• Assisting the parties in exploring commitments, salience,
and influence