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How Mediation Works <br />31 <br />1. The level of conflict development and the timing of a medi- <br />ator's entry. <br />2. The capability of negotiators to resolve their own dispute. <br />3. The power equality of the disputants and the mediator's <br />role as a power balancer and agent of empowerment. <br />4. The negotiation procedures used by the parties. <br />5. The complexity of the issues negotiated. <br />6. The role and tasks of the mediator as mutually defined by <br />the parties and the intervenor. <br />I will examine each of these variables and how they affect <br />the role of the mediator and his or her application of general <br />and specific strategies. <br />Conflict Development and Timing of Entry. The stage of <br />conflict development and the degree of emotional intensity of <br />the parties influence the tasks that negotiators have to per- <br />form. If a mediator enters a dispute in its early stages before ex- <br />treme issue polarization or the development of intense emo- <br />tions, he or she will use a different strategy and set of moves to <br />assist the parties than if he or she arrives at a later stage when <br />the parties have been negotiating and have reached a substantive <br />impasse. In viewing mediation as a general process, however, the <br />change in strategy and moves is ,primarily one of emphasis <br />rather than a specific change in the type of move. Conciliation, <br />for example, generally must occur more at the beginning of <br />negotiations rather than later. If, however, a mediator enters in <br />the later phases of a negotiation, after impasse, for example, he <br />or she will probably still have to conciliate. The mediator will <br />generally have to complete this phase prior to pursuing develop- <br />mental moves more appropriate to the stage in which the parties <br />have reached impasse. <br />Capability of Disputants to Resolve Their Own Disputes. <br />Whether the disputants are capable of resolving their own dis- <br />pute also strongly affects the mediator's intervention strategies. <br />Parties who are able to negotiate rationally, who are aware of <br />problem-solving procedures, and who appear to be progressing <br />toward a settlement will require little assistance from a medi- <br />ator. In this situation, the mediator may lend support to the <br />