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How Mediation Works 17 <br />intervention to break a specific deadlock. Labor mediators who <br />intervene in negotiations before a strike deadline are working to <br />resolve manifest conflicts. Child custody and divorce mediators <br />also usually intervene in fully manifest disputes. <br />A mediator has no authoritative decision-making power. <br />This characteristic distinguishes the mediator from the judge or <br />arbiter, who is designated by law or contract to make a decision <br />for the parties based on societal norms, laws, or contracts rather <br />than the specific interests or personal concepts of justice held <br />by the parties. The goal of the judicial decision is not reconcilia- <br />tion but a decision concerning which of the parties is right. <br />The judge examines the past and evaluates "agreements <br />that the parties have entered into, violations which one has in- <br />flicted on the other," and "the norms concerning acquisition of <br />rights, responsibilities, etc. which are connected with these <br />events. When he has taken his standpoint on this basis, his task <br />is finished" (Eckhoff, 1966-67, p. 161). <br />The mediator, on the other hand, works to reconcile the <br />competing interests of the two parties. The mediator's goal is to <br />assist the parties in examining the future and their interests or <br />needs, and negotiating an exchange of promises and relation- <br />ships that will be mutually satisfactory and meet their standards <br />of fairness. The mediator does not have decision-making author- <br />ity, and parties in dispute therefore often seek the services of a <br />mediator because they can retain ultimate decision-making <br />power. <br />If the mediator does not have authority to decide, does <br />he or she have any influence at all? The mediator's authority, <br />such as it is, resides in his or her ability to appeal to the parties <br />to reach an agreement based on their own interests or the past <br />performance or reputation of the mediator as a useful resource. <br />Authority, or recognition of a right to influence the outcome <br />of the dispute, is granted by the parties themselves rather than <br />by an external law, contract, or agency. <br />So far I have identified that a mediator is a third party <br />who is impartial in attitude and neutral in relationship toward <br />disputing parties. I will now describe the mediator's functions. <br />The definition states that a mediator assists disputing parties. <br />