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•I <br />Please indicate your level of saesfaction with the fdlowing items by placing a <br />(~ or (X) in the block which best descdbes your feelings. <br />Very Somewhat No Somewhat Very <br />Satisfied Satisfied Reaction Dissatisfied Dissatisfied <br />18. Regarding you recent oomplaint, <br />how satisfied were you with... <br />a. The length of tlme OMG took <br />to contact you to discuss your <br />complaint? <br />b. The Length o1 time it took <br />to resolve your complaint? <br />19. How satisfied were you with <br />DMG's... <br />a. Attitude? <br />b. Ellort to understand your <br />problerti? <br />c. Behavior & <br />Professionalism? <br />20. Overall, are you satisfied with <br />the way in which your complaint <br />was handled? <br /> <br />NSA - Nar Qt~So~/t:~ <br /> <br /> <br />/ ~u ~ (T r5 /veT or.<r+QYCr, <br />21. What were you most pleased with? C~.O I/IQTL~ Y -r ~~ fCSS I O u A <(1 H /{ i 7 ~- <br />22. What is the most important suggestion you woultl give DMG in handling complaints? <br />23. Did you first ble your complaint bV Phone, in person, or~by IetteR <br />(Please circle one) -~ - <br />~ase return this questionnaire in the ertclosed self-atldressed, stamped envelope. <br />r <br />k you for your cooperation. <br />Office of Surface Mining Reclamation and Frrtorcement <br />Albuquerque Feld Office <br />605 Marquette Ave., NW, Suite 1200 <br />Albuquerque, New Mexico 87102 <br />Phone (605) >66-1486 <br />X-~ <br /> <br />