Laserfiche WebLink
CITIZEN'S COMPLAINT SURVEY <br />DMG is the Colorado DiNSion of Minerals and Geology (lortnerly known as the Mined (and Reclamation Division - MLRO). DMG is responsible for <br />tha permitting, regulation, and redamation of coal mines operating within the State of Colorado. <br />This questionnaire pertains to your experiences and perceptions about DMG's handling of your CiGZen's Complaint(s) tiled during the period of July 1, <br />7992 through June 30, 1993. This also indudes any complaints which you may have filed eamier, but which DMG handled during the period of July 7, <br />7992 Through June 30, 7993. <br />You may agree or disagree with tha following statements. Please give us your opinion <br />by marking the block that comes closest to your feeling for each item. <br />Strongly Strongly Not <br />Agree Agree Disagree Disagree Sure <br />1. I receivetl fair treatment hom <br />DMG. <br />2. I was treated in a personal, <br />kind manner. <br />3. My privacy antl dignify were <br />reseeded. <br />4. If I had to wait for an answer, <br />did I understood why? <br />5. I had confidence in the DMG <br />slaty. <br />6. My case was tliscussed with me <br />to my satisfaction. <br />7. DMG stall were easy to talk to. <br />6. I had a chance to ask questions. <br />9. I understood the answers that I <br />got to my questions. <br />70. 1 agreed with DMG's decision. <br /> <br />T,po ~16+QLY 7o SAY. <br /> <br />v' <br /> <br /> <br />Please circle Yes or No in response to the following questions: <br />11. Did DMG otter to follow up and get bade to you? <br />a. If yes, did DMG get back to you in a timely manneR <br />?. Was This complaint your first contad wid7 DMG? <br />Were you given a chance to provide input in solving your problem? <br />Did you request that your oomptaint be kept confidential? , <br />a. Was it kept mnfidendal? <br />15. At this time do you feel that DMG has done everytl7ing possible <br />to resolve your complaint? <br />16. II a relaGVe or friend had a similar problem would you recommend <br />to them that they contact DMGT <br />iT. May we have your percussion ro share your feelings and responses <br />with the supervisor of the DMG employee who investgated <br />your complaint? <br />11 yes, please write the name of the DMG employee who investigated <br />your complaint here. <br />~01Nl~iL ~ ~ l~~/~.Ni4PLDE~' <br />Circle One <br />No <br />Yes CN~ <br />Yes <br />Ye No <br />Yes ~1 <br />Yes No <br />Yes No <br />Yes No <br />es No <br /> <br />