1992-04-01_REVISION - M1988112 - Laserfiche WebLink

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1 i 1 1 CJ 1 IJ L 1 f///~ Western Atles international .,ams. ~.e.. CORE LABOFRATORIES TITLE _ ANALYTICAL CHEMISTRY DIVISION QUALITY ASSURANCE MANUAL SOP NO, REVISION N0. EFFECTIVE OATE PAGE HC-QAC-02 0 1 /06/92 92 of 104 When corrective actions have not eliminated the non-conformance and the validity of the reported data is in question, a laboratory Section supervisor, laboratory manager or the QA/OC coordinator shall contact the client. All client contact should be recorded in a phone log. Copies ofl the phone log and all other associated documentation should be included in the job file. Non-conformance Report Forms Non-conformance Report forms (or similar documentation) should be used to effectively document non-conformances and corrective actions which are taken to eliminate or minimize analytical problems. Analysts, supervisors, and quality control personnel are encouraged to use this system to document problems encountered during analysis and data reporting. A copy of the corporate Non-Conformance Report form is provided in Figure 14-2. Additional Non-Conformance documentation records are provided in the Laboratory Documentation Manual. Error Cause Removal Reports Problems requiring a more extensive review process, addgtional equipment purchases, upper-level management decisions, etc. are ocumented and addressed using the error cause removal system, An E R coordinator is assigned at each site to manage the error-cause-removalsystem and maintain all error-cause-removal documentation. If problems cannot ~e handled at this level, the problem is submitted to a corrective action system team for problem definition and solution. Corrective Action Reports Corrective Action Reports are used to obtain permanent solutions to problems that cannot be solved by the Non-Conformance Report end Error Cause Removal processes. I I