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.~ <br />Please InQ~te your level of safislactbn with Ne Idlowing Items by plating a <br />(n or (~ N the block which best describes your feelings. <br />Very Somewhat No Somewhat Very <br />Satisfied Satisfied Reaction Dissatisfied Dissatisfied <br />1e. Regarding you recent complaint, <br />how satisfied were you with... <br />a. The length of time DMG took <br />to contacl you to diswss your <br />complaint? ~~ <br />b. The length of 6me it took <br />to resolve your complaint? <br />19. How satisfied were you with <br />DMG's... <br />a. Attitude? <br />b. Effort to understand your <br />problem? <br />c. Behavior 8 <br />Pmtessionalism? <br />20. Ovemlt, are you satisfied with <br />the way in which your complaint <br />was handled? <br />27. What were you rtrost pleased with? <br />22. What is the rttost important wggestion you would give DMG in handling complaints? <br />23. Did you firs? file your complaint by phone, in person, a by lette(J <br />(Please circle one) <br />Please return this questionnaire in the enclosed self-addressed, stamped envelope. <br />Thank you for your cooperation. <br />Office of Sudace Mirring Reclamation and Fsrtorcement <br />Albuquerque Feld Office <br />505 Marquette Ave., NW, Suite 1200 <br />Albuquerque, New Mexico 87102 <br />Phone (505) 766-1486 <br />