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/ ~1 <br />• CffIZEN'S COMPLAINT SURVEY <br />DMG is fhe Colorado Division of Minerals and Gedogy (fonnesy known as the Mined lend Redamation Division - MLRD). DMG is responvble for <br />the penniding, regulatlon, and redamatlon of coal mines operating within the State of Colorado. <br />This questionnaire pertains to your e~esences and Perceptions ebots DMG's handling of your Citizen's Complaint(s) filed during the pesod of July 1, <br />1992 through June 30, 1993. This also Indudes any complaints whidr you may have filed easier, but which DMG handled during the pesod of July 1, <br />1992 through June 30, 1993. <br />You may agree or disagree with the lollowing statements. Please give us your opinion <br />by marking the block That comes dosest to your feeling for each item. <br />Stmngly Strongly Not <br />Agree Agree Disagree Disagree Sure <br />1. I received fair treatment Irom U I <br />DMG. U I 11" <br />2. 1 was lreafed in a personal, <br />kind manner. <br />3. My privacy and dignity were <br /> reseeded. <br />4. If I had to wait for an answer, <br /> did 1 understood why? <br />5. I had confidence in the DMG <br /> sfafl. <br />6. My case was discussed with me <br /> to my satisfaction. _ <br />7. DMG staff were easy to talk to. <br />8. .1 had a drance to ask questions. <br />9. I understood the answers that I <br /> got to my questions. <br />10 . 1 agreed with DMG's derision. <br />Please rircle Yes or No in response to the following questions: <br />Circle One <br />11. Did DMG offer to follow up and get back to you? Yes No <br /> a. If yes, did DMG get bads to you in a timely rrtannefr Yes No <br />12 Was this complain! your first contact with DMG? Yes No <br />13. Were you given a chance to provide input in solving your problem? Yes No <br />14. Did you request that your complaint be kept confidential? Yes No <br /> a Was ii kept confidential? Yes No <br />16. At this time do you !eel that DMG has done everytlring possible <br /> to resolve your complaint? Yes No <br />16. If a relative or Idend had a similar problem would you recommend <br /> to them that they contact DMG? Yes No <br />17. May we have your permission to share your leelings and responses <br /> with the supervisor of the DMG employee who investigated <br /> your complaint? Yes No <br /> If yes, please write Cte name of the DMG empbyee who Investigated <br /> your cemplalnt here. <br />