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.% ~~ ~ • • • <br />-2- <br />At no time did I criticize, snake a personal comment, or raise my voice at <br />Mr. Reynolds. Mr. Scott Jones witnessed the entire conversation. <br />Afterward, I told Mr. Jones to proceed with Viis appeal routes if <br />possible, despite what ~4r. Reynolds said. I told him that communication <br />now was the best way of resolving this issue, and that if he had any <br />questions with regard to procedures or timeframes for appeals, he should <br />contact me. <br />Mr. Jones said that Mr. Reynolds did not mean anything personal with his <br />criticisms and that he was sure his comments were just out of anger. <br />With that, we shook hands and I left. <br /> <br />