Laserfiche WebLink
Case 1:20-bk-12043 Doc 116-1 Filed 07/28/20 Entered 07/28/20 14.1 <br /> Him a <br /> Exhibit A - Engagement Agreement Page 12 of 15 <br /> ➢ Coordinate publication of certain notices in periodicals and other media. <br /> ➢ Distribute Claim Acknowledgement Cards to creditor having filed a proof of claim/interest. <br /> BALLOTING/TABULATION <br /> ➢ Provide balloting services in connection with the solicitation process for any chapter 11 plan <br /> for which a disclosure statement has been approved by the court, including (as needed): <br /> • Consult with Client and its counsel regarding timing issues,voting and tabulation <br /> procedures, and documents needed for the vote. <br /> • Review of voting-related sections of the voting procedures motion, disclosure statement <br /> and ballots for procedural and timing issues. <br /> • Assist in obtaining infonnation regarding members of voting classes, including lists of <br /> holders of bonds from DTC and other entities (and, if needed, assist Client in requesting <br /> these listings). <br /> • Coordinate distribution of solicitation documents. <br /> • Respond to requests for documents from parties in interest, including brokerage firm and <br /> bank back-offices and institutional holders. <br /> • Respond to telephone inquiries from lenders, bondholders and nominees regarding the <br /> disclosure statement and the voting procedures. <br /> • Receive and examine all ballots and master ballots cast by voting parties. Date- stamp the <br /> originals of all such ballots and master ballots upon receipt. <br /> • Tabulate all ballots and master ballots received prior to the voting deadline in accordance <br /> with established procedures, and prepare a certification for filing with the court. <br /> Undertake such other duties as may be requested by the Client. <br /> CALL CENTER <br /> ➢ Provide state-of-the-art Call Center facility and services, including (as needed): <br /> • Create frequently asked questions, call scripts, escalation procedures and call log formats. <br /> • Record automated messaging. <br /> • Train Call Center staff. <br /> • Maintain and transmit call log to Client and advisors. <br /> 11 <br />