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TSTool Documentation Troubleshooting <br /> Troubleshooting - 3 <br />Error Possible solutions <br />(increase the number of MB NNN as appropriate for the amount of memory <br />availab le on the machine – use a high number to force using hard disk <br />swap space if desired). <br />Unexpected failure. If there was an error in input that was serious, TSTool may quit processing <br />input. See the log file for details. If the log file does not offer in sight, contact <br />support. Specific causes of failure may include: <br />1. TSTool has been developed using a version of Java that is indicated in the <br />metadata for software files . Trying to use a n older Java version may cause <br />unexpected errors. This will only be a problem in custom installations <br />where the default Java distributed with TSTool is not used. To determine <br />the Java version that is being used to run TSTool and that was used to <br />create the software , use Tools…Diagnostics and select the Allow debug <br />checkbox. Then use the Help…About TSTool menu item and press Show <br />Software/System Details to display information that includes the Java <br />version that is being used to run TSTool. <br />2. An unforeseen issue may be occurring. Contact support. You may need to <br />provide the d ata and command file being used, which will allow <br />troubleshooting and also allow developers to add additional tests to be run <br />before software is released. <br />Unable to find files <br />correctly. <br />The working directory is assumed to be the same as the location of t he most <br />recently opened or saved command file. T he current working directory is <br />generally displayed by editor dialogs that use a path and can also be displayed <br />using File…Properties…TSTool Session . If files are not being found, verify <br />that the path to th e file is correct, whether specified as an absolute path or <br />relative to the command file. <br />When used with the <br />HydroBase input <br />type for a Microsoft <br />Access database, an <br />error occurs <br />selecting the <br />HydroBase <br />database. <br /> <br />Microsoft Access <br />versions of <br />HydroBase ha ve <br />not been used for <br />years so this <br />problem is unlikely. <br />1. TSTool tries to list the ODBC DSN that are available for HydroBase <br />databases. It does so by running the shellcon.exe program, typically <br />installed in \cdss \bin if TSTool is used with CDSS. If this di rectory is not <br />in the PATH environment variable, the program will not be found and an <br />error will occur. The PATH normally will include the directory after <br />installation, in order to allow TSTool to be run from directories other than <br />the installation direct ory. The PATH can be checked by opening a <br />command shell and typing path at the command prompt. If the PATH is <br />not properly set, edit it as follows: <br /> <br />• For Windows NT/2000/XP machines, add \CDSS \bin (or \Program <br />Files \RTi \RiverTrak \bin ) to the PATH using th e Settings...Control <br />Panel...System...Advanced...Environment Variables settings. You <br />may need to have the administrator perform this step. <br />• For Windows 95/98 machines, add \CDSS \bin (or \Program <br />Files \RTi \RiverTrak \bin ) to the PATH in the autoexec.bat file . Reboot <br />to apply for all subsequent windows. You may have done this <br />previously. <br /> <br />A work -around is to manually type in the ODBC DSN in the entry field. <br />2. Only user ODBC DSNs are listed when selecting HydroBase. If the DSN <br />was defined as a system DSN, it w ill not be listed. Redefine the DSN as a <br />user DSN. <br />TSTool is unable to The HEC -DSS library files are distributed in the TSTool -Version/bin folder and <br />111