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Troubleshooting TSTool Documentation <br />Troubleshooting - 2 <br />TSTool Errors and Possible Solutions <br /> <br />Error Possible solutions <br />TSTool does not <br />run on Windows <br />(error at start -up). <br />1. If using the TSTool executable on Windows and the following is shown (or <br />a command line message is printed with a similar message ): <br /> Troubleshooting_LaunchError This error may be shown if software files have been manually moved. <br />Reinstall using the installation program . <br />2. If TSTool is run on Windows using the batch file… The batch file (in the <br />bin directory under the main install p oint) uses a command shell window <br />that may be running out of environment space (in this case you should see <br />a message in the command shell window to that effect). To correct, <br />change the command shell window properties so that the initial memory is <br />4096 or greater. This may not take effect unless the command shell <br />window was started from the Start menu. <br /> <br />Additionally, to help diagnose errors, try running the TSTool.exe or TSTool.bat <br />batch file from a command shell rather than from a desktop shortcut or <br />Win dows Explorer. Doing so may print useful messages to the command shell <br />window. <br />A data type <br />combination is not <br />available for <br />queries. <br />TSTool has been implemented to support various input types as much as <br />possible. However, it may not have features to view all time series in an input <br />type. Refer to the input type appendix for limitations on data handling. <br />Time series (of any <br />data type) have <br />-999 or other <br />missing values. <br />TSTool queries time series by allocating memory for the requested period and <br />then filling in values from the database. Th e output period (or maximum if not <br />specified) may be such that time series values were not found in the database <br />and were set to the missing data value of -999 . Use fill commands to fill the <br />missing data within the requested period. <br />TSTool fails on <br />large queries or <br />displays out of <br />memory error. <br />TSTool may run out of memory on queries (hundreds or thousands of time <br />series, depending on machine memory). More time series may be able to be <br />handled if run in batch mode because GUI resources are minimized . To <br />increase the amount of memory that TSTool will use: <br /> <br />1. If running on Windows using the TSTool.exe program (the default <br />configuration), increase the value of the –XmxNNNm option in the <br />bin \TSTool.l4j.ini file under the software installation folder. <br />2. If runnin g on Windows using the TST ool.bat file, change the -XmxNN N m <br />option after the JRE program name to tell Java to allow more memory <br />(increase the number of MB NN N as appropriate for the amount of memory <br />available on the machine – use a high number to force usi ng hard disk <br />swap space if desired). <br />3. If running on Linux or Unix using the tstool script , change the -XmxNNNm <br />option after the JRE program name to tell Java to allow more memory <br />110