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<br />12-6-91 <br /> <br />SCOPE OF SERVICES <br />Page 18 <br /> <br />. <br /> <br />Subtask. 5.1: Telephone Support <br /> <br />Hydrosphere will budget 4 hours of telephone support for each of the seven <br />institutional users who are represented on the Sponsor's Committee (28 hours total). This <br />telephone support will be available to assist with any type of model.related questions. <br /> <br />Subtask. 5.2: Develop Bug Tracking System <br /> <br />The objective of this subtask is to develop a system to keep a record of problems <br />with the software so that future releases of the software resolve serious known problems. <br />This subtask will be accomplished by the installation of a "bug tracking system", a database <br />of all known software errors. Users of the model will be provided with paper fonns to <br />describe software problems; these documents will be mailed to Hydrosphere and kept in <br />a central repository. <br /> <br />Subtask. 5.3: Software Maintenance and Upgrading <br /> <br />Hydrosphere will periodically provide the Sponsors Committee with a synopsis of . <br />bugs found by users along with an assessment of the severity of those bugs. This <br />notification will also include information on any software upgrades that might be available <br />from Hydrosphere's ongoing internal research and development work. In the event that <br />the Project Sponsors desire to contract with Hydrosphere, or its successors, for an upgrade <br />of the model following completion of the work under this contract, and if Hydrosphere and <br />the Project Sponsors are unable to agree on the cost of services required, Hydrosphere shall <br />submit to third-party arbitration in finalizing a scope of services and cost for the upgrade <br />development. <br /> <br />. <br />