FLOOD07997

• County: Statewide
• Basin: Statewide
• Title: Flood Insurance Manual
• Date: 10/1/1992
• Prepared For: US
• Prepared By: National Flood Insurance Program
• Floodplain - Doc Type: Project

PROCEDURES IN CASE OF A FLOOD
For the protection of you and your family, the following tips are suggested as guidelines by the National Flood Insurance Program. Ifyau are
ever in doubt as to what action is needed, consult your insurance agent or call the NFIP toll-free at 1-800-638-6620 oron the TDD line 1-800-447-9487.
Know your agent's name and phone number. List them here for fast reference:

Agent

Phone Number

. Plea~e notify your insurance agent as soon as possible after the flood:
. Remind your agenl to assign the claim to an approved NFIP claims adjuster:
. Determine the independent claims adjuster assigned to your claim and contact him if you have not been contacted within 24 hours after you reported
the claim to your insurance agent; the NFIP pays for the services of the independent claims adjuster assigned 10 your claim.
. As soon as possible separate the damaged property from undamaged property and store all property so it can be inspected and evaluated;
. Discuss with the adjuster any need you may have for an advance or partial payment of your loss;
. In order to help.he claims adjuster. try 10 take plctures of the outside of the premises showing the flooding and the damage and similar piclUres
of the inside of the premises showing the height of the water and the damaged property;
. Pla.:e all books. records. receipts and any other loss veriftC81ion material in a safe place for eumination and evaluation by the claims adjuster:
. Work cooperatively and promptly with lhe claims adjuster 10 determine and document all claim items; be prepared to advise the claims adjuster
of the cause and responsible party(ies). if flood was caused by other than natural cause;
. Make cenain the claims adjusler fully explains all allowances and procedures for processing claim payments. based on your Proof of Loss. which
the policy requires you to send us within 60 days of the loss; and
. Any and all coverage problems and claim allowance restrictions must be communicated directly from the NFlP-c1aims adjusters have no authority
to approve or deny claims and only report to the NFIP on Ihe elements of flood cause and damage.

FEMA Form No, 81-34 (12190)

593-90S3A (l2J90)

POL 22

October 1992

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