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. To f"Uld Out More .. ~ LOcal insurance agents have information on both the , NFlP and private insurance. You can also contact your State NFIP Coordinator (see Appendix A) or call the NFlP's toll-free number, 800-61l-6123. . Conununity programs Property owners usually implement their own property protection measures. However, communities can provide three kinds of help and encouragement. Infol1llaoon-A community can inform residents about flood hazards and loss reduction techniques. This can be done with references in the public library, elementaIy and high school programs, park lectures and education programs, outreach projects, cable television shows, notices in public buildings, booths at shopping centers, distribution of handbooks and videos, and public meetings. Technical assistance-In one-on-one sessions with property owners, community officials can provide advice and information on such matters as identifying flood hazards at the site, correcting local drainage problems, floodproofmg, dealing with contractors, and funding. Financial assistance-Some communities have provided financial assis- tance for property protection measures in the form of low-interest loans, rebates, and grants. Some have fully funded the design and implementation of property protection projects, especially if they are shown to be more economical than other flood protection measures. The local staff can also provide information on financial assistance available from state and federal programs. To Find Out More .. ~ The State NFIP Coordinator, the Federal Emergency Management Agency, and the Corps of Engineers can often provide advice and examples of community programs in your area. Ideas on information programs can be found in CRS Credit/or Ourreach Projects. Guidance on financial assistance is covered in Local Flood Proofing Programs. Emergency Services Emergency services protect people during and after a flood. Most counties and many cities have emergency management offices to coordinate warning, response, and recovery during a disaster. Emergency services measures include: . flood warning . flood response . Post-flood activities. . Flood warning The first step in responding to a flood emergency is knowing that one is coming. A flood threat recognition system provides early warning to emergency managers. On large rivers and in coastal areas, the flood threat recognition work is done by the National Weather Service. Communities on smaller rivers must develop their own systems with their own rain and river gauges. Once the system tells the emergency manager that a flood is coming, the next step is to notify the public and staff in other agencies and critical facilities 21