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Common Questions about CAN Emergency Communications Q. How many phone calls can be made at one time? A. CAN has the capability of making more than 100 simultaneous calls, or 6-10,000 calls an hour. The actual number depends upon the length of the phone message and the complexity of the calling program. (For example, calls that ask for touch tone input obviously take longer.) CAN is in a rapid growth stage, and we expect that the number of simultaneous calls will increase dramatically in the near future. Q. How often is the database updated, and how often can phone number lists be added? A. CAN renews all geographic phone number databases annually as contracts are reneweo. Specialized and personnel lists are the responsibility of the client, and can be updated as often as necessary. Q. How about unlisted phone numbers. TOO (hearing impaired) or non-English speaking residents? A. It is a client's responsibility to solicit and provide unlisted phone numbers, TOO num- bers and non-English speaking numbers. There is no charge for entering these numbers. Recently in California, legislation was passed to provide unlisted telephone numbers to be used for emergency warning. Several other states are in the process of doing the same. "Your professional and effective assistance during the June 19. 1988 insurrection. the July 11 escape by helicopter and the walk away incident on August 22 was greatly appreciated. .. Garrey Carruthers, Governor of NM O. How does CAN obtain phone numbers and do these list contain numbers for FAX machines or cellular phones? A. CAN purchases telephone numbers from the companies that publish the white pages of telephone books. At this time, we are not aware of any notation that would indicate a cellular phone or FAX machine. Oct 13. 1989 - AJpMus. NY- 2500 IttSidents were WllCU6ted when a Bosttm & MaiM train d_1<spllng tmXe than 100 gallons of l1li explosive iquiri. Residents within a hlllf-mle w_ cehd by CAN and urged to evacuate thfJirlromes and tIIlce refuge in _rby fllCilties. O. How is the system initillted and how long does it take? A. The Network is initiated by an autho- rized person calling CAN's unlisted "Hotline" number from any telephone. After verification, the incident is detailed, areas, zones and/or lists are selected, and messages are either recorded over the phone or selected from pre-recorded voice messages. The system begins calling immediately. O. What if telephone lines are overloaded, or down? A. If phone lines are down, there is noth- ing we - or anyone - can do until service is restored. Lengthy discussions and planning sessions with phone companies have re- sulted in procedures that minimize any possibility of problems from overloaded circuits. During incidents, it is often easier to call in from outside the area code than it is to call from within the calling area. O. What would I need to provide in order to use the CAN service? A. First, a completed contract with the first year Startup Fee. Second, 5 copies of maps or mapping software that would _ delineate zipcodes or zones to be covered . by CAN. Third, any special personnnel lists. Finally we need one day for a training session and media conference.