BOARD02064

• Board Meeting Date: 3/21/2002
• Description: OWC Section - Drought and Water Supply Assessment
• Board Meetings - Doc Type: Memo

Section 1
Project Team Minimum Qualifications (RFP Section 4.3)

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Sanjit Kundu

Mr. Sanjit Kundu of Resolution Research & Marketing, Inc.
(RRMI) will lead .the "Survey Development and Administration
Task". Mr. Kundu's expertise at RRMl spans all aspects of
market research and competitive intelligence studies, covering
the complete survey research and analysis process. For over six
years, he has directed more ,than 100 custom research projects,
from the initial. questionnaire and sampling design to data
collection to statistical analysis and reporting. His experience
runs the full gamut of, research methodologies, fucluding
telephone, Internet! E-mail, mail, fax; and in-person, including
the development and use of interactive databases and Internet web sites.

Years of Experience: 9

Education

J.D, . University of Denver
College of Law (1998)

SA - Polltcal Science and
History, Duke University
(1991)

Mr. Kundu has been involved with a variety-"f governmental research projects, including
providing market research for Denver Water, the City and County of Denver, the Colorado
Springs Police Department, and the Colorado Department of Public Health and Environment.
Additionally, Mr. Kundu has an impressive and successful history of managing large-scale
survey development and administration projects, including those for ClGNA Health Care and
Tellme Networks. The ClGNA project involved conducting patient satisfaction studies over .
more than five years, with over 100,000 interviews, and the issuance of more than 20,000 pages
of reports. Telhne Networks entaUed gathering data from over 200,000 respondents in the
course of one year. " ,

Recently, Mr. Kundu directed a complex study for Catholic Healthcare West (CHW) that
utilized similar skills thatwill be integral to the successful completion of the DPSCSA Project.
For CHW, Mr. Kundu's1eam designed and implemented a comprehensive customer
satisfaction evaluation program. Mr. Kundu worked with various departments and leaders of,
CHW to create the program, selecting appropriate research methodologies to achieve optimum
response rates, including a 100% census in some populations. Using in-person, telephone, and
web-based questionnaires, Mr. Kundu's team gathered and analyzed a variety of customer
information. The data sets were synthesized l1.cross all methodologies, tabulated by various
categories, and analyzed'using amyriadofstatisticalapproaches. The final report presented a
well-defined action plan and broad implelIwntation program.

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Section 1, Page 6