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<br />e:ITY OF WESTMINSTER. <br />WORKPLAN <br />6/19/97 <br /> <br />ACTIVITYrrASK PERSON RESPONSIBLE TIMELINE <br /> .i <br />Project Description: Develop training/education materials July I, 1997 <br />for front-line customer service personnel to assist customers <br />in detennining if water usage is too high and to assist in <br />analyzing and reducing water usage. <br />Goals/Objectives: To educate/train front-line CS personnel July 10, 1997 <br />in conservation prnct:ices in order to effectively assist the <br />public in reducing water use. <br />Project Planning: <br />=:> Solicit proposals from selected consultants to provide September I, 1997 <br /> necessary services. <br />=:> Hire and wOlk with consultant to prepare course, training Septem1>er 15, 1997 <br /> material and material which would be provided to <br /> customers. <br />~ Develop survey for high water users October 31, 1997 <br />~ Develop a tIacking system in order to tIack those December I, 1997 <br /> customers inquiring about high water use. Use City's <br /> GIS, which is linked to utility billing data base, to <br /> detennine if the program has an effect on water use <br /> throughout the City. <br />Project Implementation: <br />=:> Provide customers with written infonnation so they can February 1, 1998 <br /> determine correct amount of irrigation water to apply <br />~ Schedule training session May 31, 1998 <br />~ Respond to "high usage" inquiries/complaints and June 1, 1998 <br /> provide direction for customers to reduce usage if it is <br /> detennined the usage is really too high. <br />=:> Send predesigned survey to randomly selected October 31,1998 <br /> pa!ticipants, <br />=:> Implement tIacking system June 1, 1998 . <br />PublicitylPromotion: <br />=:> Pubticize new program in City Edition newspaper May 1, 1998 <br />~ Utilize local newspaper May 1, 1998 <br />~ Notification to high water users May 1, 1998 <br />Evaluation and Final Report: <br />~ Use graph/spreadsheet to show number of participants October 31, 1998 <br /> and water usage reduction realized. <br />=:> Provide results of survey and water usage reduction December 31, 1998 <br /> statistics in final report. <br /> <br />C:\ub\workplan.doc\ic <br />