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10 The Mediation Process <br />party must possess enough power to actually damage the other <br />party, must be able to convince the other side that it has the <br />power, and must be willing to use it. <br />Although Whittamore and Singson are very angry with <br />each other, they have not come to blows. Both are physically fit <br />and could conceivably harm each other significantly, but nei- <br />ther feels he could force the issue with a private fight. Whitta- <br />more, in the heat of anger, has considered sabotaging some of <br />the clinic's valuable equipment but has decided that such action <br />would have adverse consequences. Singson has also considered <br />violence and has wondered what Whittamore's reaction would <br />be if he were to be assaulted by agents Singson could hire for <br />that purpose. He too has decided against physical violence as <br />too risky, costly, and unpredictable. <br />Figure 1 illustrates the continuum of means that axe avail- <br />able to people in conflict to resolve their disputes. The question <br />that remains is, Which approach will Whittamore and Singson <br />choose? <br />Whittamore wants to stay in town so that he can be near <br />his children. He also wants to practice medicine. Establishing a <br />new practice will be expensive, so he wants to minimize his dis- <br />pute resolution costs. He hopes for a quick decision so that he <br />may leave the clinic soon to avoid more adverse contact with <br />Janelle and to minimize any harm to his personal relationships <br />with other staff members. He also needs to establish a private <br />practice quickly so that he can generate income. Physical vio- <br />lence was a fleeting fantasy, although nonviolent action is still a <br />possibility if the clinic does not acquiesce. Judicial and legisla- <br />tive approaches seem unreasonable at this time because of the <br />cost and length of time they will take to achieve a change. <br />Singson is also trying to decide what action he will take. <br />He wants to keep management control over the contract pro- <br />cess, wants to solve the problem himself and not rely on outside <br />agents, and wants to minimize such costs as legal fees, patient <br />attrition, or bad publicity. He too wants to find an amicable <br />solution but feels that his interaction with Whittamore has <br />reached an impasse. <br />Whittamore and Singson's conflict illustrates a case that <br />is ripe for negotiation. Singson and Whittamore are <br />