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Preface xiii <br />Chapter Five presents data collection techniques that mediators <br />can use to gather information about the parties' negotiation <br />procedures and the substantive issues in dispute. Special empha- <br />sis is placed on the skills used to intervene in conflict situations. <br />Chapter Six explores procedures for designing a mediation plan. <br />Who should be involved, the physical setup of the session, and <br />strategies for the first session are detailed. Chapter Seven exam- <br />ines procedures for conciliation, the process of emotionally pre- <br />paring the parties for negotiation over substantive issues. Tech- <br />niques for responding to strong emotions, perceptual problems, <br />and communication difficulties are discussed. <br />Part Three explores mediation procedures in joint session <br />with all disputants present. Chapter Eight focuses on beginning <br />a joint session with the disputing parties. Strategies and open- <br />ing statements for both the intervenor and the parties are de- <br />scribed and analyzed. Chapters Nine and Ten examine the steps <br />by which the issues in dispute can be identified; an agenda can <br />be developed; and the substantive, procedural, and psychologi- <br />cal interests of the parties can be explored. The useful tech- <br />nique of reframing, or defining, issues and interests is presented. <br />Chapter Eleven presents procedures and strategies for generat- <br />ing settlement options. The technique of proposal-counter- <br />proposal as well as more cooperative problem-solving methods <br />is described. <br />Part Four covers the conclusion of mediation and the <br />various steps involved in reaching a settlement. Chapters Twelve <br />and Thirteen present procedures for assessing settlement op- <br />tions and preparing final agreement packages. In these chapters <br />I explore acceptable bargaining ranges, incremental conver- <br />gence, leaps to agreement, procedures for building bargaining <br />formulas, and the usefulness of deadlines. Chapter Fourteen <br />discusses how agreements can be finalized. Procedures for draft- <br />ing, increasing compliance, and monitoring agreements are <br />examined. Chapter Fifteen addresses specific techniques and <br />problems that are encountered in some but not all disputes. <br />Both the caucus and mediator power are examined, as are pro- <br />cedures for working with multiparty disputes and for funding <br />mediation. A brief conclusion rounds out the text. <br />The resources contain a code of professional conduct that <br />