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IWB <br />k terna?ional <br />The certificate of insurance we have issued on your behalf has changed from previous forms. <br />ACORD, the insurance industry standards leader for Forms, updated the Certificate of Insurance <br />Form 25 in May 2011. Regulations require that agencies use current versions of ACORD. <br />The new form is different from previous versions regarding the "notice of cancellation" clause <br />provided to the certificate holder. Why was this change necessary? <br />• To align the certificate with the policy contract. Cancellation provisions are rights <br />under the policy and are not voluntary provisions that we can alter. Policy forms must be <br />approved by the state department of insurance by law. <br />We are often asked to alter the certificate, or to issue proprietary certificates provided by the <br />certificate requestor. However, there are a number of reasons we are unable to comply with these <br />requests: <br />• ACORD forms are copyrighted, and can only be used in the ways permitted by their <br />licensing agreement, which states that they cannot be used after new forms have been <br />released. <br />• Any document that promises a policy right is considered a policy form. Policy forms <br />must be approved by the state department of insurance by law. <br />• Notice of cancellation is a policy right, not an unregulated service. No insurer shown <br />on this certificate is able to provide the cancellation notice you desire by endorsement. <br />For example, the insured can cancel immediately, so it would be impossible for the <br />insurer to give you the notice you request. State law also grants the insurer the right to <br />cancel for reasons such as nonpayment with less notice than you require. <br />• Knowing that we cannot give notice under certain circumstances, giving a certificate <br />promising notice would consist of misrepresentation or fraud, which could subject our <br />agency and staff to civil and criminal penalties. <br />• Our insurance company contracts only allow us to issue unaltered ACORD forms. <br />Many proprietary certificates include broad, vague, or ambiguous language that may or <br />may not be in compliance with state laws, regulations, and insurance department <br />directives. Therefore, we cannot issue any proprietary certificates that have not been <br />reviewed by our state insurance department. <br />We appreciate your understanding of the legal restrictions on our ability to comply with your <br />request. <br />