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PIONEER GENERAL INSURANCE COMPANY <br /> <br />OUR PRIVACY PLEDGE <br />From the time that PIONEER GENERAL INSURANCE COMPANY was founded, we have always valued our <br />customers' privacy. We have protected your confidential information in numerous ways and will continue to do so. We <br />never lose sight of the fact that our customers' trust is our most treasured asset. You can be assured that our focus is the <br />protection of your privacy in your dealings with us. When the new privacy law took effect, we did not have to make any <br />changes to our practices to be fully in compliance. This notice describes our privacy policy and describes how we treat <br />the information we receive about you. You will also receive updates in the future, so you can continue to stay informed <br />about this important issue. If you ever have any question about the confidentiality of your information, please call us. <br />THIS IS OUR PLEDGE TO YOU: We are committed to protecting your privacy at all times. We do not share <br />customer information with outside companies for purposes of selling their product and services to you. We maintain <br />security standards and procedures designed to protect customer information, even after you are no longer a customer of <br />our bonding company. <br />How we collect information: We get most of our information directly from you, such as personal and corporate financial <br />statements, This information that you give us when applying for your bond(s) generally provides the information we need. <br />If we need to verify this information or need additional information, we may obtain information from third parties such as <br />consumer reporting agencies or banks. <br />How we protect information: We treat information in a confidential manner. Our employees are required to protect the <br />confidentiality of information. Employees may access information only when there is an appropriate reason to do so, such <br />as to underwrite a new bond or renew an existing bond. We also maintain physical, electronic and procedural safeguards <br />to protect information; these safeguards comply with all applicable laws. Employees are required to comply with our <br />established policies. <br />We do not share any information with any outside agency, except for the purpose of qualifying for bonding, which you <br />have authorized. <br />When we do conduct business through our agents, we require our agents to maintain similar standards of conduct <br />regarding the privacy of personally identifiable customer information provided to them. <br />Information disclosure: It is Pioneer General's policy NOT to reveal specific information about customers' files or <br />other personally identifiable data to our agents or any unaffiliated third party for their independent use. We may disclose <br />any information when we believe it is necessary for the conduct of our business or where the law requires disclosure. For <br />example, information may be disclosed to our agents or others to enable them to assist us in processing a bond transaction <br />requested by you. Information may also be disclosed for audit or research purposes or to law enforcement and regulatory <br />agencies, for example, to help us prevent fraud. Information may be disclosed to affiliates as well as credit reporting <br />agencies. Our affiliates may include our agents. We may make other disclosures of information as permitted or required <br />by law. <br />We do NOT provide account or personal information to any company for the purpose of independent telemarketing or <br />direct mail marketing of any products or services of those companies. <br />Correction of information: We continually strive to maintain complete and accurate information about you and your <br />account with us. Should you ever believe that our records contain inaccurate information about you, please notify us. We <br />will investigate your concerns and correct any inaccuracies that we have made. <br />Further information: At Pioneer General Insurance Company, we value our customers and recognize and respect their <br />privacy expectations. We want our customers to understand our commitment to privacy in our use of customer <br />information. As a result of our commitment, we have developed this privacy notice, which is made readily available to <br />our customers. Customers who have questions about this policy or about the privacy of their customer information should <br />call us at 303-758-8122 or contact us at 6780 E. Hampden Ave., Denver, CO 80224. <br />June 2001