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<br />ACZ Laboratories, Inc. August 10, 2007 <br />Version 12 <br />Quality Assurance Plan <br />SOPAD018.08.07.12 Page 15 of 96 <br />2.5.4 Preventive Action <br />Preventive action is a pro-active process to identify opportunities for improvement rather than reacting <br />to the identification of problems or complaints. Needed improvements and potential source(s) of any <br />nonconformance, either technical or concerning the Quality System, must be identified and addressed. <br />Examples of preventive action include but are not limited to: maintaining a cross-trained staff; <br />maintaining a supply of spare consumable parts; monitoring the performance of support equipment; <br />performing routine maintenance on instruments; maintaining an adequate supply of standards/reagents; <br />ordering supplies before running out; completing log-in review in a timely manner; ensuring ACZ can <br />perform work before samples are accepted; correcting quotes before samples are logged in; and <br />analyzing samples by the appropriate method. <br />2.6 Management Review of the Quality System <br />At least once per calendar year, ACZ's management conducts a review of its Quality System and all activities <br />related to its environmental testing services to ensure their continuing suitability and effectiveness, and to <br />introduce necessary changes or improvements. At a minimum, the review must take the following into <br />account: <br />• Status, review, and discussion of major corrective actions <br />• Results of recent PT studies and corrective actions initiated / completed <br />• Review of recent external audits <br />• Review of internal audits <br />• Presentation of ideas to improve efficiency and productivity <br />• Presentation of ideas to improve service and data quality <br />• Status of state certifications <br />• Feedback from clients <br />• Feedback from employees <br />• Ethics Program <br />• Ombudsman <br />• Changes in the volume and type of work undertaken <br />• Other pertinent issues <br />2.6.1 Department Reports <br />Each department manager completes a Department Report (FRMQA041) prior to the Management <br />Review meeting. Each item on the report is to be evaluated as it pertains to the individual department. <br />FRMQA041 is provided in Appendix D. <br />2.6.2 Management Review Report <br />The completed department reports are submitted to ACZ's President by the specified due date, and the <br />information from each report is reviewed and compiled to complete the Management Review Report <br />(FRMQA042). A copy of the completed report is issued to each manager in advance of the <br />Management Review meeting. At a date / time specified by the President, all managers meet as a <br />group to discuss the report. Other formats may be utilized at the President's discretion. All reviews <br />will be appropriately documented and all documentation retained for at least five (5) years as described <br />in section 10 (Control & Storage of Records & Documents). FRMQA042 is provided in Appendix D. <br />2773 Downhill Drive 970-879-6590 <br />Steamboat Springs, CO 80487 www.acz.com <br />t