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<br />lu <br /> <br />J ~, <br /> <br />KEYNOTE: <br />Customer Involvement <br /> <br />. <br />In <br /> <br /> <br />Uf. Danit'l :-;hf't'f. Prt'~idt'nt <br />Watt'f Hbourct's ~lannKl:'ml'nt. <br />Columbia. :\taryJand <br /> <br />I'n..~jd{'llt FaslJendt-r. ('ongressman Lighlf(l"t. 1)0/1 <br />Ohnstad. thanh 11 lut. It's II pll'-/isur{' to II{' heTt'. Thi" <br />is a wondt'rfuJ opportunity to t'xprp;;;; my own per.SullliJ <br />opinions ahout how you clIn g"f't pt.tJplt' imo]\'(.d in <br />mal1llging- fin'r hihins. I hope to makE' tht, most of it <br />/lnd to :<ollr tht' pot fl lill!€' hil for thp discus"ions tlHIt <br />will follow. <br /> <br />First. if I Inlly. rm going to go into a liltlto hit of my <br />own perspf'l',ivt' 01 Whal got's nn in ri\'f'r basm man. <br />agelllent It'" like!\' II liull:' diffeft'nt thlln whHt .\'()u\(. <br />heard Ilf:'fnrl'. Aft('r r han- done that I will talk lIhuut <br />;;Olnt' nWlhods fur g't'lImg pl'ople ifl\o!w.d and I will <br />try to ilIU;;1T1l1t' ttWrTl with examples. Its O1an.\' as I t'lHl <br />from tilt. local area. <br /> <br />I am lK('eptin~ nominf'es for tht- pnsition of most <br />innllenlial pnlicymllhr in it Corps of Eng-illf'er1" Dis. <br />trict OfficI". 1)0 Ilwar any nOOlinHtions for the I)lstrirt <br />En,e-int'er'.' Uo I ht'ar any nominations jllr Ihl' Chif>j' of <br />tlw \\'atf'f Control Bnmch or tht- e411ivalefll thert'of" <br />HecElus{' the Chief of the Water ('''flIrol Bral1('h is the <br />IWY with his hand 011 the .~pigot. He's tht' g-uy who <br />makt's the waler level go up and he'!; thl' IW.\ who <br />makes the WElter len'l I{O down. Ht"" the ,,"lI~' who Ill. <br />llJ{'ates tht, nenE'fits of tht- re:ONvoirs and other purts <br />of the sy"tem in real time. 1.t'1 me It'll ~'''lI, he'" the <br />guy who COnlrnls a whole lot. And by mIlking- tho"e <br />dt'cision" in real time, thIlt man is s{,!ling- policy. fie's <br />taking the helletits from the ".\""tem find he is allo- <br />cating- them. That'" politic", that\ policy, and the <br />IWy's probably 11 g(lod terhniciun like lam, hut that's <br />not rell.[J~' what hf' was trIlinPd to do, And in thf' <br />brolld{'r COIlt{'xt of the system of gO\f'rnmf'n1 WE- han", <br />it's really not whtH he's :<upposf'd to do, l'nfortullately, <br />hI? doesn'l hll\e !lny l'hoiC'E', ~omehody's g-ot to COntrol <br />resE'r...oin;, somehody's got to If't the waIN OUI. hf'cau"e <br /> <br />Reservoir Operations <br /> <br />Inc. <br /> <br />ifyoIJ d('!1't leI illlut it\just goin" to hf'p coming in <br />and {'velltllaJ[~. ....ou will lose l'untrol of it entlrel.v. <br /> <br />.'\0"'" this is a \"Ny importlllll polic)' dpcision, per. <br />haps at least ill agg-rpgBte the most important policy <br />dt'cisioll thNt' i.~ in the l'nitt'd :-,tate". Why is thaI? <br />ThaI is bt'caust' we ha\"e inn'sted in exislin" project,,, <br />more than an Ilrdt'r o( It'll timt's, and perhaps as mm'h <br />as a hllndrl'd times, as mu('h a;; Wl' an- going to inn>sl <br />in projf'l'ts in Ihe fort-sPE'able future. That means that <br />by monkeying around with the benefit:' from existing- <br />proje{'!s, .\"Oll call ha\"P own' of a total impft('l un what <br />water is worth in thl' l'lllted Stalt>:< Ihan ~'ou clln by <br />huildinl{ Ilt'w stuff. :\'uw WE' ar!Wf> like tht' dickt'ns <br />about what it is we mig-ht build und who gets the <br />money to build it, hut the r{'al hellf'fits, lhe rell] in. <br />('reases In p('rformann' of this S.\"S1f'm of watt'r re. <br />SOlln'ps we haw in Iht, l 'nitpd SUH!'s lit's in imprm'ing <br />the opNations. <br /> <br />Or, Daniel Sheer <br /> <br />Dr S1'leer IS President 01 Waler Resource Maoagemeo1.lnc., <br />a COOSUIl.-.g t.rm speaa~ZJng f'I helpng ellenlS make the best <br />use Otlhelr water resources and relaled 'aoIIIJeS. He has held <br />thls posrtJOn snce 1985. From 1974 10 1985. Or. Sheer held <br />several posrtlOnS WltIl the Intentate CommISSIOn 011 the P0- <br />tomac RIvet" 6asJn, tile last being as eNactor 01 the Cooper. <br />atrve OperatIOn SeclIOO. Pnor to ,onng tile Potomac River <br />BaSll'l Commrssoon. Dr. Sheer ser.ed as ElUlO,ltJve Secretary <br />01 the John HopkIl"lS Ur'WersJty Power Plant So-Ing Studies <br />Group(1972); was a staff member WIth the NatJOnal Acaoemy <br />of EOQll1OOling (19711; and as a planner WIth 'Westchester <br />Col.nty, New Yor1<. (1969). He has a BA Degree f'I Nat\681 <br />Soeoces from Johns t-Iopl.l1S Urwers.ty and a Ph.D f'I En- <br />Vll'Ol1f1'lental Eng.neemg ITom thaI U'llVerSJty in 1974 He IS a <br />regiStered PrOfess.onal Ef"IQIneeI". <br /> <br /> <br />5 <br />