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ISI Warranty&Terms
<br /> . Warranty
<br /> In-Situ"Inc.,(In-Situ)warrants that all new products manufactured by it shall be free from defects Returns&Cancellations
<br /> n materials and workmanship as follows: Contact our Customer Service Department for a return authorization and shipping instructions.
<br /> Five(5)years:Rugged Interface Meter(except probe);Rugged Water Level Tape 200 Authorized returns will be issued a Return Materials Authorization(RMA)number,which must
<br /> • Three(3)years:RDO"Probe;Rugged Conductivity/Level/Temperature Meter; appear on the outside and inside of all parcels containing relumed•merchandise.All freight must
<br /> Rugged Mini Interface Meter(except probe);Rugged Mini Water Level Tape 200; be prepaid by the customer.In-Situ has the right to refuse retums"Accepted returns will be
<br /> Rugged Slim Water Level Tape;Rugged Water Level Tape 100 processed according to In-Situ Inc.'s published warranty terms.Refunds will not be issued.
<br /> • Two(2)years:Aqua TROLL 100,200 and 400 Instruments;BaroTROLL"Instrument;
<br /> Level TROLL"500 and 700 Instruments;RuggedCable1p System;SMARTROLLTM order cancelled returned prior shipment mst r aror rive oat In-Situ shipment are subject within a restocking days fee of 20%m of the
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<br /> Multiparameter Handheld Instrument order price.Items retn must arrive at In-Situ Inc.'s offices within 15 days of original shipment
<br /> • and remain unopened in the original packaging.Custom orders,including cables,will be subject
<br /> One(1)year:Rugged BaroTROLL"Instrument;Rugged TROLL"100 and 200
<br /> Instruments;Rugged TROLL 200 Direct-Read Cable;Rugged TROLL"Corn Device; to a cancellation fee of the full purchase price.
<br /> Rugged Mini Interface Meter Probe;Rugged Interface Meter Probe;s&ARTROLLTM Payment Terms
<br /> Battery Pack;3MARTROLLw Cable;control systems and telemetry systems;all other
<br /> products not specifically listed In-Situ is pleased to extend terms of net 30 days to domestic customers and In-Situ is pleased to
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<br /> • Ninety(90)days:Ion Selective Electrodes(ISEs);all accessories;sealed batteries extend terms of net 30 days to domestic customers and distributors who have established a
<br /> (subject to In-Situ,at its option,replacing product or providing an external battery credit account with us.If you wish to open a new account,credit applications are available upon
<br /> pack);any products purchased for rental to other end-users request.A bank reference and four trade references are required.
<br /> . None:Calibration systems;chemical solutions;consumables(e.g.,replaceable Payments are due in 30 days from the date of the invoice.All past due invoices and uncollected
<br /> batteries);software;third-party handheld PCs funds shall be charged interest at a rate of 1.5%per month.If a credit card is used for payment of
<br /> late invoice(s),a 3%surcharge will be added to cover the additional cost.The customer agrees
<br /> The foregoing warranties are only valid under the following conditions: to pay all collection costs,including attorneys'fees,and penalty charges if collection services on
<br /> 1. The warranty period for all products begins on the day the product is shipped to the the account become necessary.All intemational orders require an irrevocable letter of credit from
<br /> customer or distributor. a US bank or electronic wire transfer of funds with order.Letter of credit and wire transfer fees
<br /> 2. The product must be owned by the original purchaser and must be in use by the will be added to the invoice at a rate of$350 and$30 respectively.
<br /> original purchaser.The warranties are void upon sale or transfer of the product.The
<br /> warranties are limited as set forth above in the event that the product is purchased for Shipment
<br /> rental or lease to,or use by,others. USA:Shipment is F.O.B.In-Situ Inc.'s dock in Fort Collins,Colorado.Title and risk of loss will
<br /> 3. The product must be properly installed and operated in accordance with the instruction pass from In-Situ to customer upon pickup by common carrier at In-Situ Inc.'s dock.All orders
<br /> manuals provided by,or available through,In-Situ Inc. from In-Situ are shipped by Federal Express,D.H.L.or U.P.S.depending on customer requests.
<br /> 4. The product must be properly maintained in accordance with the instruction manuals International orders are shipped by air unless otherwise requested.All orders are insured,unless
<br /> provided by,or available through,In-Situ Inc. instructed differently.All shipping costs and insurance are pre-paid by In-Situ and billed to
<br /> 5. The product must be operated within the design specifications. - customer,unless otherwise requested.
<br /> Warranty Procedure International:Shipment is FCA In-Situ Inc.'s dock in,Fort Collins,Colorado for international
<br /> 1. In-Situ Inc.'s Customer Service staff must be contacted for a Return Materials orders if picked-up by forwarder,freight carrier,or shipped on courier account.Shipment is CPT
<br /> Authorization(RMA)number and shipping instructions prior to shipment to In-Situ Inc. Importing Country's Port of Entry if shipped using In-Situ Inc.'s FedEx account.Shipment can be
<br /> 2. The product must be shipped,postage prepaid,to In-Situ and must show the RMA CIP Importing Country's Port of Entry in cases where a Letter of Credit is used,or upon customer
<br /> number on the inside and outside of the package. request.Title and risk of loss will pass from In-Situ to customer upon pickup by common carrier at
<br /> 3. In-Situ will repair,or,at its option,replace at no charge,components that have proven In-Situ Inc.'s dock,except in the case of specific clauses in a Letter of Credit.Orders from In-Situ
<br /> to be defective during the applicable warranty period. are shipped by Federal Express,DHL,UPS or forwarder depending on customer requests.
<br /> Customer must supply all forwarder contact information and/or shipping account numbers at the
<br /> Limitations time the order is placed.International orders are shipped by air.All orders are insured,unless
<br /> These warranties do not apply to any product that has been damaged by negligence,accident or instructed differently.
<br /> misuse by any person.These warranties do not apply to any product that has been damaged by We package all products to meet the carrier's requirements.Equipment is checked prior to
<br /> acts beyond In-Situ Inc.'s control,including damage caused by lightning strikes,volcanic shipping earthquakes,flooding,wind,snow,hail,and other weather related elements.In PPre and Notify In-Situ in operating condition.I If the shipment examine is ae all shipments immediately
<br /> and a
<br /> addition,these warranties do not apply to any upon with carrier In-Site i any shortages.If tee ndiamest n any to carrier.and file a
<br /> pp y y product that has been repaired,altered,serviced, claim with the carrier immediatel We will advise and assist in an claims to the carrier.All
<br /> or modified by an unauthorized person. immediately. Y
<br /> claims must be made within 10 days of receipt of shipment.In the event that no claim is made
<br /> THERE ARE NO OTHER WARRANTIES,EXPRESS OR IMPLIED,WHICH EXTEND BEYOND within 10 days of receipt of shipment,the products shall be deemed to be accepted by customer.
<br /> THE FACE HEREOF;IN-SITU MAKES NO WARRANTIES OF MERCHANTABILITY OR OF
<br /> FITNESS FOR ANY PARTICULAR PURPOSE. In-Situ is not responsible for delays due to strikes,accidents,carrier,or other problems beyond
<br /> our control.
<br /> IN-SITU INC.'S ENTIRE OBLIGATION AND LIABILITY UNDER THIS WARRANTY IS
<br /> EXPRESSLY LIMITED TO EITHER REPAIRING AND REPLACING,AT IN-SITU INC.'S Calibration&Certification
<br /> OPTION,ANY PRODUCT FOUND TO BE DEFECTIVE OR OTHERWISE NOT IN Calibration documentation is provided for Data Loggers and Probes.Staled accuracies reflect
<br /> CONFORMITY WITH THIS WARRANTY.THE OBLIGATION TO REPAIR OR REPLACE SHALL maximum allowable deviation from NIST-traceable standard.Individual instrument accuracies
<br /> TERMINATE WHEN THE WARRANTY PERIOD EXPIRES. may exceed stated accuracies.
<br /> UNLESS OTHERWISE PROHIBITED BY LAW,IN-SITU INC.'S MAXIMUM LIABILITY IN
<br /> DAMAGES TO CUSTOMER,FROM WHATEVER SOURCE,INCLUDING ANY BREACH OF Repairs •
<br /> CONTRACT OR WARRANTY,SHALL BE LIMITED TO THE DIFFERENCE BETWEEN THE p
<br /> DELIVERY PRICE OF THE PRODUCT AND THE MARKET PRICE OF SUCH PRODUCT AT All parts and labor charges are billed at a standard flat rate.All necessary parts and labor are
<br /> CUSTOMER'S DESTINATION AT THE TIME OF SUCH BREACH.IN NO EVENT SHALL IN- covered under this flat rate.Repairs will be completed and invoiced within 60 days of the date we
<br /> SITU BE LIABLE FOR PERSONAL INJURY,PROPERTY DAMAGE,LOSS OF PROFIT,DELAY receive authorization for repair.All payments are net 30 days.Repairs are warranted for 90 days.
<br /> OR ANY PUNITIVE,INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER ARISING Repair pricing does not include return shipment charges.At our discretion we may use factory-
<br /> FROM CONTRACT,BREACH OF CONTRACT,TORT,IN-SITU INC.'S NEGLIGENCE,STRICT refurbished materials in the repair of all product lines.
<br /> LIABILITY OR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.
<br /> Disclaimer
<br /> Terms & Conditions DUE TO CONTINUING PRODUCT DEVELOPMENT,IN-SITU RESERVES THE RIGHT TO
<br /> ALTER SPECIFICATIONS WITHOUT PRIOR NOTICE.IN-SITU ALSO RESERVES THE RIGHT
<br /> Prices TO ALTER TERMS PRIOR TO ACCEPTANCE OF THE ORDER.
<br /> Prices include standard packaging in accordance with common carrier requirements.Shipping
<br /> and handling charges are additional(handling charges are$5 for orders under$1,000 and$15
<br /> for orders of$1,000 or more).Prices are subject to change without notice and In-Situ reserves
<br /> the right to discontinue any items without notice.Applicable federal,state,and local taxes are the
<br /> responsibility of customer and are not included in the price quoted to customer.
<br /> Orders &Acceptance
<br /> In-Situ reserves the right to refuse any and all orders placed by the customer(purchaser)which
<br /> do not meet In-Situ Inc.'s current ordering terms.The customer must provide In-Situ with a
<br /> written or facsimile copy of a firm,non-cancelable purchase order for the products and/or
<br /> services requested to be delivered to the customer by In-Situ Inc.Purchase orders may also be
<br /> submitted to:insidesales @in-situ.com.The pricing listed on the purchase order must match
<br /> pricing approved by In-Situ for that order.Once the order is accepted by In-Situ,no price
<br /> changes will be applicable,unless covered by a separate,written agreement.Issuance of a
<br /> purchase order by customer means that it has fully accepted all of the terms and conditions,
<br /> including payment terms,set forth in this document.No other terms or conditions shall be binding
<br /> upon In-Situ unless covered by separate,written agreement signed by In-Situ.ANY TERMS AND
<br /> CONDITIONS SET FORTH ON CUSTOMER'S PURCHASE ORDER SHALL BE DEEMED NULL
<br /> AND VOID AND IN-SITU SHALL NOT BE BOUND BY ANY SUCH TERMS AND CONDITIONS.
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<br /> ORDER.
<br /> Minimum Order
<br /> There is no minimum order amount.Payment by credit card is required for all orders under$200.A
<br /> $35 handling fee will be added to all orders under$200 taken WITHOUT a credit card.
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