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I <br /> 46 Construction Fund Loan Program Performance Audit-September 1998 <br /> interest totaling almost $34,000, and two borrowers were overcharged interest of <br /> about$900. <br /> Second,we found two instances where the Board sent information to a borrower that <br /> was inaccurate. In one case the Board sent a borrower a bill with the wrong payment <br /> amount. This resulted in the Board's receiving payments over a six-year period that <br /> were short a total of approximately $1,100. In another instance a borrower had <br /> skipped a payment but was sent an amortization schedule that showed the payment <br /> for $8,742 had been made. This statement also included another error that when I <br /> combined with the former problem,may have led the borrower to conclude that the <br /> loan would be paid off five years before the actual full repayment date. <br /> Staff may be sending bills at the wrong time because the spreadsheet they use to <br /> monitor billing dates contains inaccurate and incomplete information. Inaccurate <br /> billing information may be the result of the absence of a supervisory review of billing <br /> statements prior to their being sent. In addition, loan files have not been reviewed <br /> since 1993. Reviewing loan files periodically to ensure that billing, payment, and <br /> other information is accurate and up to date may help prevent the problems we <br /> observed. <br /> I <br /> Recommendation No. 14: <br /> The Water Conservation Board should ensure that its borrowers receive bills that are <br /> timely and that contain accurate information. This should include a management <br /> review of the information contained in the billing statements and a periodic review <br /> of all loan files to identify and correct information that is inaccurate or out of date. <br /> Water Conservation Board Response: <br /> Agree. Billing information for all existing projects will be reviewed,verified, I <br /> and incorporated into the loan project database by June 30, 1999. <br /> Since about 1985, loan payment reminder letters have been prepared using I <br /> a word processor and monthly merge lists, not a database. <br /> I <br /> Follow-Up on Late Payments Is Needed <br /> We reviewed the payment histories associated with the Board's loans for the period <br /> Fiscal Year 1995 to 1998 to determine whether borrowers were making their annual <br /> 1 <br />