Special Report of the Operations Secretary

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Event Communication between States Communication with Operation Committee Meeting .. between staffs Meeting with Operation..:... Commnittee Summer Storage, or not As needed Spill events — As needed Before, during and after delivery to Kansas / both Section II & Offset As needed Pass thru questions: temporary retention, City of Lamar, etc. As needed Deliver .to permanent pool As needed. Exchange to allow storage in Trinidad Reservoir As needed Exchange of ate orders and reservoir status Dail (workdays) i .Exchange of JMAS data Dail (workdays) High flow conditions and usable flow at stateline .., As needed Exchange of information on Trinidad Reservoir - Daily (workdays) and monthly Advantages / unfavorable river qondWQJn3 :A,s,needed Additional Comments: OS recommends Operation Co'nu: nn.ittee meetings should have formalized notes or minutes taken: OS recommends that there should be a formalized complaint procedure. It`was suggested that a standard protocol;be developed Tor complaints: initial concern or complaint may be submitted via email,Aelephone or by any other means and shall be afforded an in kind response addressing the matter by the counterpart of the other State within,a'reaso nable amount of time. Normally, such. concerns 'or complaints should be raised initially withiiz one week of the occurrence of the event at issue. In any instance where the explanation provided through this informal communication procedure does not satisfactorily resolve the issue the matter may be appealed to the Operations Committee for resolution by affirmatively stating a complaint or request in a written document with detailed documentation, of the relevant facts provided to each member of the Operating Committee and the counterpart of the other State, at least one week in advance of any consideration of the matter or action by the Operations Cornmittee. Revision Date: November 6, 2003 Page 2 of 2 Last printed 11/13/2003'6:03 PM