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Strategic Goal 4: Deliver high quality services to <br />the public to enable natural resource stewardship. <br />Strategic Goal 4 is supported by two objectives and <br />eleven performance indicators. The indicators reflect <br />the products provided by NRCS to customers and the <br />number of customers using that information. Most indi- <br />cators were met or exceeded; therefore, the goal is con- <br />sidered met. <br />Objective 4.1 ® Deliver services fairly and equitably <br />Indicator: Parity in service delivery. <br />Target: Parity in service delivery means <br />that in any year, the percentage of the <br />minority customer base who receive <br />services does not differ significantly from <br />the percentage of the non - minority cus- <br />tomer base who receive services. <br />Actual: At the national level, parity was <br />met or exceeded for all racial and ethnic <br />groups. <br />Indicator: New NRCS offices <br />established on reservation land: <br />Target: 1 office <br />Actual: 0 offices <br />Analysis: The target was not met. <br />Objective 4.2 — Develop and maintain technical <br />infrastructure. <br />Indicator: Water users and managers <br />utilizing information developed by the <br />Snow Survey and Water Supply <br />Forecasting Program: <br />Target: 186,000 clients <br />Actual: 1,560,000 clients <br />Analysis: The target, when established, <br />reflects the number of unique clients to <br />utilize the information. The actual figures <br />reflect the number of downloads of this <br />information. <br />Indicator: Customers accessing or <br />downloading soils data —total number <br />of STATSGO and SSURGO downloads or <br />CD orders: <br />Target: 50,400 <br />Actual: 78,394 <br />Analysis: The target was exceeded, <br />due to increased demand for this infor- <br />mation and improvements made to the <br />accessibility and tracking features of <br />the database. <br />Indicator: Customers accessing or <br />downloading plant science information <br />(PLANTS) database: <br />Target: 1,880,000 <br />Actual: 3,100,000 <br />Analysis: The target was exceeded by <br />nearly 70 percent. <br />Indicator: National conservation prac- <br />tice standards reviewed to ensure they <br />are current and reflect best available <br />technology: <br />Target: 36 <br />Actual: 36 <br />Analysis: The target was met. <br />Indicator: Certified soil surveys avail- <br />able in digital form, cumulative number: <br />Target: 1,685 soil surveys <br />Actual: 1,685 soil surveys <br />Analysis: The target was met. <br />Indicator: Soils mapped or soil surveys <br />updated in the fiscal year: <br />Target: 20,742,295 acres <br />Actual: 22,513,113 acres <br />Analysis: The target was exceeded. <br />Soil survey information is critical to the <br />planning and application of conservation <br />treatments used to solve soil and water <br />conservation problems. <br />Indicator: New plant releases: <br />Target: 25 <br />Actual: 20 <br />Analysis: 80% of the target was <br />achieved. <br />Indicator: Plant materials technology <br />transfer publications: <br />Target: 275 <br />Actual: 437 <br />Analysis: The target was exceeded by <br />nearly 60 percent. <br />Indicator: Plant materials studies <br />evaluated: <br />Target: 400 <br />Actual: 311 <br />Analysis: Nearly 80 percent of the <br />target was achieved <br />Source: NRCS, Performance and <br />Results Measurement System, <br />October 2003. <br />Fiscal Year 2003 Performance Report 35 <br />