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Contents <br />Preface <br />The Author <br />Part One: Understanding Dispute Resolution <br />and Mediation <br />ix <br />XXl <br />1. Approaches to Managing and Resolving Conflict 1 <br />The Singson-Whittamore Dispute Conflict Management <br />and Resolution Approaches <br />2. How Mediation Works 13 <br />A Definition of Mediation • Arenas of Mediation • Media- <br />tion Activities: Moves and Interventions • Hypothesis Build- <br />ing and Mediation Interventions • The Stages of Mediation <br />• Variables That Influence Mediation Strategies and Moves <br />Part Two: Laying the Groundwork <br />for Effective Mediation <br />3. Initial Contacts with the Disputing Parties 44 <br />Tasks of the Mediator in the Entry Stage Implementing <br />Entry • Timing of Entry <br />xvii <br />