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THE JOSSEY-BASS <br />SOCIAL AND BEHAVIORAL SCIENCE SERIES <br />MEDIATION <br />PRACE5S <br />1 <br />9 <br /> <br />~~~~~~~ <br />This new and comprehensive guide to <br />the principles and practices of mediation <br />offers practical strategies and techniques for <br />every stage of the process. While other <br />books have provided useful overviews of <br />mediation concepts, this book breaks new <br />ground by presenting an in-depth, step-by- <br />step account of how the mediation process <br />actually works in resolving conflicts of all <br />kinds-including family, divorce, labor- <br />management, home-school, and landlord- <br />tenant. <br />Christopher W. Moore details "hands <br />on" tools and state-of-the-art techniques for <br />mediating even the most difficult disputes <br />-and shows what to do ~+~hen strong emo- <br />tions are involved, communication is poor, <br />hidden interests sidetrack negotiations, and <br />deadlocks occur. He shows what to do before <br />actual mediation begins-offering detailed <br />advice on interviewing disputants to gain <br />background information and designing a <br />mediation plan. He gives step-by-step guid- <br />ance on conducting mediation sessions- <br />suggesting methods of creating the psycho- <br />logical conditions necessary to negotiation, <br />showing how to set and follow a negotiating <br />agenda, and describing techniques for <br />bringing conflicts to formal settlement. <br />Moore also includes a number of valu- <br />able resources such as checklists and model <br />(continued on back flap) <br />THl+' <br />3~L.4~~nrT <br />