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<br />COLORADO SPRINGS UTILITIES' 2008-2012 WATER CONSERVATION PLAN <br /> <br />5. Distribution system leal( identification and repair <br /> <br />From 1990 through 2006, Springs Utilities' unaccounted-for water averaged 8.6 percent. Total <br />unaccounted-for water due to main leal(s has been estimated at one or two percent. Because <br />unaccounted-for water from main leal(s is so low, more emphasis has been placed on water main <br />replacements than water distribution leal(s. The water mains replacement program is discussed <br />in more detail in the Proposed Facilities section. <br /> <br />When water distribution leal(s do occur, Springs Utilities responds in terms of priority. Leal(s <br />with surfacing water are repaired within twenty-four hours. Other leal(s are repaired within one <br />weel(. A risl( assessment of Springs Utilities' water system conducted in June 2007 suggested <br />that Springs Utilities would benefit from a formalleal( detection program and scheduled leal( <br />surveys. The assessment further suggested that Springs Utilities would benefit from <br />implementing various components of a water audit program. <br /> <br />As the city continues to grow, Springs Utilities will continually evaluate if the benefits of a <br />formalleal( detection program outweigh the costs. When that threshold is crossed, Springs <br />Utilities may consider allocating more resources to a proactive program. Until such time, most <br />supply-side water conservation measures will focus on other measures, such as main <br />replacement, valve replacement and smaller rehabilitation projects. <br /> <br />6. Dissemination of information regarding water use efficiency measures'l including by public <br />education'l customer water use audits and water-savings demonstrations <br /> <br />Springs Utilities will continue a strong focus on education. Customer education provides the <br />foundation for all of Springs Utilities' water conservation programs. The following table <br />provides a snapshot of the education program that Springs Utilities delivers to the citizens of <br />Colorado Springs and surrounding communities. <br /> <br />Table 13: Springs Utilities' Education Program <br /> <br />Conservation and Environmental Center Public Information Campaign <br />Customer Newsletter School Education Program <br />Home Efficiency Assistance Program Speal(ers and Tours <br />Home Xeriscape Design Course Web Site Information <br />Online Water Efficiency Profiles Xeriscape Basics Class <br />Peal( to Prairie Landscape Symposium Xeriscape Demonstration Gardens <br />Printed Materials Xeriscape Volunteer Program <br /> <br />To enhance the education program, Springs Utilities will evaluate an audit program for both <br />residential and commercial customers. In 2006, the sprinl(ler checl( pilot program was offered to <br />a small number of residential customers. Springs Utilities plans to evaluate the feasibility of <br />expanding the sprinl(ler checl( program to all residential customers. Springs Utilities also plans <br />to evaluate indoor and outdoor water audits for commercial and industrial customers. <br /> <br />30 <br />