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<br />Board hold the communications measure at the budgeted 2006 level, at a <br />minimum. <br /> <br />Opportunities to Save Water <br /> <br />There are opportunities to save water in every type of water use and customer <br />class. The measures suggested by staff target the greatest opportunities to save <br />water. <br /> <br />There are limited options available to Denver Water to affect two groups of <br />customers' water use, Master Meter and Multifamily. Customers served by these <br />types of accounts are largely shielded from the conservation messages Denver <br />Water sends. <br /> <br />However, Denver Water began offering rebates in 2006 to third-party customers <br />being served by Master Meters. Also, the "Water Waste" section of Denver <br />Water's Operating Rules applies to these customers. Unfortunately, Denver <br />Water has little opportunity to advertise rebate programs or enforce operating <br />rules to third-party customers. <br /> <br />Some measures that may be effective with Master Meter and Multifamily <br />accounts include: <br /> <br />· water allocations enforced through rates or by other means; <br />· sub-metering in multifamily accounts; and <br />· Expanded operating rules for new or existing customers to require efficient <br />water use. <br /> <br />Staff must coordinate with Master Meter and Multifamily accounts to ensure <br />savings goals are met. In early 2007, new commercial rebates were <br />implemented and made available in Master Meter areas as well as the City, Total <br />Service and Read and Bill districts. Appendix H lists rebates paid in 2006 and to <br />April 30, 2007. <br /> <br />Monitoring and Evaluation <br /> <br />To be successful with the Tap-Smart Plan, staff will have to increase its <br />monitoring and evaluation efforts. Using 2001 water use as a baseline, Denver <br />Water customers will have to reduce demand by 2 percent each year for 1 0 <br />years. With a short time-frame of 10 years, unsuccessful measures will need to <br />be identified and replaced quickly. <br /> <br />Monitoring and evaluation will include several techniques. First, actual water <br />savings and costs from specific conservation measures will be monitored. <br />Second, staff will continue to gather more information about different types of <br />water use, customer groups and customer classes. Third, measures will be <br />evaluated against each other to determine the most effective measures. Fourth, <br /> <br />28 <br />