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<br />Part of monitoring and evaluation is research into why measures might not be <br />working as well as predicted. Using community-based social marketing tools, <br />General Planning will be conducting focus groups and surveys of customers to <br />find out the barriers and benefits of selected conservation measures. Based on <br />the outcome of the research, the Tap-Smart team will revise measures to <br />become as effective as possible. Each year, a new set of measures will be <br />chosen for research. <br /> <br />Another part of the research effort is getting the actual measurements of newly <br />proposed measures and of pilot projects resulting from the focus groups. The <br />General Planning staff will be analyzing this data as well. They expect to <br />participate with others in research such as the new study of water use in new <br />homes done in cooperation with the US EPA and other water providers across <br />the US and Canada. Other research efforts will be determined based on results <br />of evaluation of the measures in the Tap-Smart Plan. <br /> <br />Public Involvement Plan <br /> <br />The public involvement effort is outlined in detail in Appendix F. Guidance from <br />the Colorado Water Conservation Board (CWCB) states that there should be a <br />minimum of 60 days for public involvement before a water conservation master <br />plan is finalized. Denver Water began its public involvement for the Tap-Smart <br />Plan in March 2006 and continued it until April 30, 2007. The second phase <br />began in September, 2006 with training Denver Water staff and consultants in <br />community-based social marketing (CBSM). Ongoing training and public <br />involvement will continue throughout the decade of this Tap-Smart Plan. <br />Therefore, we believe that we have met and exceeded the guidance from the <br />CWCB. <br /> <br />The Public Involvement Plan includes meeting with stakeholders, key leaders in <br />the community, colleagues, and customers. Over the last several years, Denver <br />Water staff has participated actively with the colleagues in the Colorado <br />WaterWise Council (CWWC) in its meetings and projects. These conservation <br />professionals from around the state have offered many new ideas for measures, <br />and have provided valuable insight into the predicted success or failure of new <br />conservation measures. <br /> <br />One of the CWWC projects was to develop a set of Best Management Practices <br />(BMPs) in cooperation with the Metro Mayors' Caucus (MMC). Denver Water <br />provided staff time and research for this project, with the goal of using the results <br />in making Denver Water's own program more successful. <br /> <br />Now that the BMPs have been accepted by the MMC, Denver Water is <br />participating in the next CWWC project to create metrics for measuring the <br />success of two of the BMPs. The first metric is to gather information on gallons <br />per capita per day from all the entities represented in the MMC, establish a <br />common formula or definition for GCD, and then to publish the aggregate <br />SFGCD for the metro area. This will help demonstrate that people in this region <br /> <br />26 <br />