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<br />There is an ongoing effort to upgrade toilets, urinals and faucets in all Denver <br />Water's buildings to high-efficiency models. The cooling tower at Denver <br />Water's Administration building operates at seven to eight cycles of concentration <br />rather than the three to four cycles typical in other buildings in Denver. The car <br />wash for the fleet vehicles recycles water. In 2008, the Conservation Section will <br />do a thorough eco-audit of the entire institution to make sure Denver Water's <br />buildings, grounds, and maintenance practices are water-efficient. <br /> <br />Tool Basket of Customer Information <br /> <br />The Communications Plan endorsed by the Board outlines the most effective <br />ways for Denver Water staff to communicate to our customers and the media. <br />There are several additional steps the Board could take to improve future direct <br />communication with customers. These range from relatively simple and <br />inexpensive measures to relatively costly and complex measures. All of these <br />tools used together would greatly improve the Board's ability to communicate <br />water conservation to customers. However, there are no measurable savings <br />that can be attributed to these measures, either individually or collectively. <br />Conversely, without adequate information distributed to customers, the other <br />measures will fail miserably. With the exception of those with an extraordinarily <br />high rate structure, no water provider's conservation program has succeeded <br />without a good customer information and outreach program to support <br />conservation. <br /> <br />This tool basket could include: <br />· A comparison of water usage printed on the bill <br />· In-home meter reading devices distributed to each residential customer <br />· Increased numbers of well-trained employees to handle customers' <br />inquiries, inspect fixture installation, and educate customers about <br />eliminating water waste <br />· Monthly meter reading and billing <br />. Web site water efficiency calculator that integrates the Run-Time <br />Scheduler (a web-based computer-based irrigation schedule tool that can <br />be customized for each irrigation zone on a site, www.watersaver.org) <br />· New technologies as they become available and affordable <br /> <br />A brief description of each of the tools follows: <br /> <br />· Water Bills. A comparison of water use printed on the water bill would look <br />somewhat similar to the bills currently distributed by XCEL Energy. The water <br />bill would show not only water use and the bill for that billing period, but also <br />the amount of water used by a comparably sized lot demonstrating excellent <br />conservation. <br /> <br />· Instant Meter Reading. An in-home meter reading device could be loaned to <br />customers on request for four months. By the end of four months, most <br /> <br />23 <br />