Laserfiche WebLink
<br />In addition to the aforementioned surveys and evaluations, the Water Division Director, <br />as well as the Operations Director, periodically shadowed the auditors throughout the <br />season to make sure that the auditors remained professional and that the necessary <br />information was being communicated effectively to the homeowner. In 2006, a veteran <br />auditor was hired to perform additional quality assurance checks and to evaluate the <br />auditors several times throughout the season. A quality assurance checl<list was created <br />and subsequently completed for each inspection that was shadowed. The checklist was <br />meant to ensure that the auditor was correctly going through all of the inspection <br />procedures and to mal<e note of any improvements that the auditor needed to mal<e. At <br />the end of the appointment, the Quality Assurance Auditor shared the checklist with the <br />auditor being shadowed so that he/she could be aware of what improvements needed to <br />be made. <br />Appendix C: Quality Assurance Checklist <br /> <br />Homeowner Feedback <br /> <br /> Inspection Met or Auditor displayed knowledge and skills Mail-in Evaluation <br />Year Exceeded Expectations necessary to perform inspection Return Rate <br /> effectively <br />2004 930/0 980/0 180/0 <br />2005 980/0 1000/0 380/0 <br />2006 990/0 980/0 320/0 <br /> <br />Comments: <br /> <br />"Very in-depth. The auditor was patient and explained everything well. I can't begin to <br />tell you how glad I am to have this information!" <br />-Charlotte Levi of Lafayette <br /> <br />"The auditor was meticulous, intelligent and very helpful. I think Reed (auditor) saved <br />my lawn. I think this is the best thing I've gotten in the 28 years of living in Boulder!" <br />-Ardee Imerman of Boulder <br /> <br />"The auditor that came out was very knowledgeable, courteous and helpful-very <br />thorough. I have always wondered what time is best to water the lawn-we never thought <br />about running the sprinklers on 3 cycles (but) it all mal<es sense now." <br />- Michael and Francie Downie of Boulder <br /> <br />"Very thorough information. Greta (auditor) had good bacl<ground knowledge." <br />-Cheryle Kypsall of Longmont <br /> <br />"(The auditor) was familiar with all system parts and had clear, helpful instructions for <br />improving the system." <br />-Mrs. Keefner of Westminster <br /> <br />17 <br />